1-Returns
We’re always happy to serve you! If the courier arrives with your order, feel free to try it on at the door to make sure the size feels just right.
If something doesn’t fit or you’re not fully happy, no worries at all — you can return it and just pay the shipping fees.
You still have 14 days after the courier leaves to request a return. Just send us a message on WhatsApp at 01003952718 or DM us on Instagram — we’re here for you anytime 💌
(Please note that return shipping fees will be applied.)
To make sure your return goes smoothly, kindly keep the product in the same condition and packaging, you received it in. make sure it hasn’t been worn.
Your refund will be processed after you send us a quick video showing that the product is still in its original condition
2-Exchange
We’re glad to help you find the perfect fit!
If you received the wrong size or your item arrived damaged/defective, we’ll happily exchange it for you.
Just reach out to our customer service team within 14 days of receiving your order, and we’ll handle everything with pleasure.
Exchange shipping fee: 50 EGP only.
No Refund or Exchange During Huge Offers ( Black Friday / Eid Offers/....)
